# ForkPoint Full LLM Context

> ForkPoint is an e-commerce consultancy and development agency founded in 2015. We deliver custom development, operational excellence, automation testing, and digital transformation consulting across leading commerce platforms (Salesforce Commerce Cloud, Shopify, BigCommerce, commercetools, Alokai).

## About

ForkPoint is a Bulgaria-based e-commerce engineering consultancy serving B2B and B2C retailers, brands, and platform partners worldwide. We have managed over $500M in GMV across enterprise client portfolios with measured 99.99% uptime on production workloads. Three offices in Sofia, Ruse, and Varna deliver work in EU and US time zones.

We embed senior commerce engineers, architects, and QA engineers into client teams. Engagements range from short discovery sprints, through fractional CTO leadership, to multi-year managed support retainers and full-platform migrations.

Our position: deep platform expertise (especially SFCC), pragmatic architecture, and operational rigor. We are not a generalist agency. We do e-commerce.

## Services

### Custom Development & Implementation
End-to-end build of storefronts, checkout flows, custom cartridges (SFRA / PWA Kit), Shopify Hydrogen apps, BigCommerce themes and apps, MACH integrations on commercetools, headless storefronts on Alokai. Includes ERP/PIM/OMS integration, payment and fraud, search, recommendations.

### Operational Excellence & Support
24/7 production support, monitoring, on-call rotations, incident response, release management. Backed by RetailPace monitoring and RetailVerify automated regression coverage.

### E-commerce Strategy & Planning
Roadmap, replatforming evaluation, vendor selection, total cost of ownership analysis. Outcome: an architecture decision document and a sequenced execution plan.

### Digital Transformation Consulting
Org-design, capability uplift, sourcing strategy, KPI design. Pairs with fractional CTO engagements.

### Automation Testing (RetailVerify)
SFCC-native test automation framework. Covers SFRA storefronts, business manager, OCAPI/SCAPI flows. Reduces release regression cycle from days to hours.

### Performance Monitoring (RetailPace)
Real-user monitoring + synthetic checks scoped to commerce flows (PDP, cart, checkout, account). Alerting routed to on-call.

### 24/7 Support Services
Tiered SLAs. Senior engineers on retainer (40, 80, or 160 hours/month).

### Fractional CTO for E-commerce
Senior commerce architecture leadership at part-time engagement (starting 20 hours/month). Owns architecture decisions, vendor management, technical hiring.

### Free Migration Evaluation
Architecture assessment delivered as a written report before any replatforming commitment. No charge.

## Platforms

- **Salesforce Commerce Cloud (SFCC)** — B2B & B2C, custom cartridges, SFRA, PWA Kit, OCAPI/SCAPI, Page Designer.
- **Shopify & Shopify Plus** — themes, Hydrogen headless, custom apps, Functions.
- **BigCommerce** — Open SaaS, multi-storefront, headless, Catalyst.
- **commercetools** — MACH architecture, composable commerce, Frontend (frontastic).
- **Alokai (Vue Storefront)** — headless storefronts, integration connectors.

## Products

- **RetailPace** — e-commerce monitoring service. https://retailpace.com/
- **RetailVerify** — SFCC test automation framework.
- **DWithEase** — browser extension for commerce development. https://dwithease.com/
- **AgenticStorefront** — agentic commerce experiments. https://agenticstorefront.com/
- **IntentFusion** — intent-based commerce surface. https://intentfusion.com/
- **CatalogSpark** — product data tooling. https://catalogspark.com/

## Process

1. Discovery — Architecture and codebase audit; stakeholder interviews; data and metric review.
2. Design — Target architecture, sequencing, risk register, total cost model.
3. Build — Engineers embed; code review, CI/CD, automated tests, observability.
4. Operate — Production support, monitoring, incident response, continuous improvement.

## Audiences

- E-commerce directors and VPs at mid-market and enterprise retailers (>$10M GMV) needing replatforming or platform-team augmentation.
- CTOs and engineering leaders evaluating SFCC, commercetools, BigCommerce, or Shopify Plus.
- Product and digital teams launching new D2C brands on headless commerce.
- Platform partners (SI consortia, vendor partners) needing implementation capacity.

## Trust signals

- 11+ years in commerce engineering (founded 2015).
- 500M+ GMV under management.
- 99.99% measured uptime on managed workloads.
- Three Bulgarian offices, serving EU and US time zones.

## Contact

- Email: hello@forkpoint.com
- Form: https://forkpoint.com/contact-us/
- Sofia: +359 878 466 733, 79 Nikola Gabrovski Str., floor 2, 1700 Sofia, Bulgaria
- Ruse: +359 895 275 692, 123 Lipnik Blvd., Business Park building A, floor 4, 7000 Ruse, Bulgaria
- Varna: +359 895 275 692, 15 Strahil Voyvoda Str., floor 3, 9000 Varna, Bulgaria
- Hours: Mon–Fri 09:00–18:00 EET/EEST

## Machine-readable resources

- https://forkpoint.com/llms.txt
- https://forkpoint.com/llms-full.txt
- https://forkpoint.com/sitemap-index.xml
- https://forkpoint.com/rss.xml
- https://forkpoint.com/ai-catalog.json
- https://forkpoint.com/openapi.json
- https://forkpoint.com/mcp.json
- https://forkpoint.com/.well-known/ai-plugin.json
- https://forkpoint.com/brand.json
- https://forkpoint.com/navigation.json
- https://forkpoint.com/humans.txt
- https://forkpoint.com/.well-known/security.txt